If you’re in the hospitality or leisure industry, you should never underestimate the importance of clean toilets. It seems poor hygiene could indeed put you out of business…a survey for SCA Tissue by Harris Interactive found that:
- 50% of people will tell their family and friends about a negative bathroom experience.
- 46% will avoid an establishment if they’d heard reports of poor restroom cleanliness.
Top 3 complaints
In a survey of European restrooms by Zoover, 34% of people said that foul smells were their number one complaint. 27% were most annoyed by a lack of toilet paper, and 19% said dirty toilet seats disgusted them the most.
If you don’t employ a cleaning company, set up a strict staff rota to ensure your facilities create the very best impression…and invest in a good air freshener.