Terms & Conditions
By ordering Fresh-Up Cleaning’s service by telephone, email or via https://www.freshupcleaning.co.uk the customer has entered into a written or verbal agreement and agrees to be bound by Fresh-Up Cleaning’s terms and conditions.
1. Interpretation and definition
1.1. The headings contained in these terms and conditions are for convenience only and do not affect their interpretation.
1.2. “Company” means Fresh-Up Cleaning.
1.3. “Cleaner” means the person or subcontractor who is carrying out the cleaning service.
1.4. “Client” means the person, firm or corporate body for whom a cleaning service is carried out.
1.5. “Service” means the cleaning carried out on the behalf of the company.
1.6. “Cleaning visit” means the visit to the client’s address by the cleaner in order to carry out the service.
2. The contract
2.1. These terms and conditions constitute a contract between the company and the client and govern the services undertaken by the cleaner with the client.
2.2. The client agrees that any order placed by telephone, e mail or via the company website or any use of the company’s services constitutes acceptance of these terms and conditions.
2.3. These terms and conditions may not be varied or alternated, unless accepted in writing by a director of the company.
3. The services
3.1. Regular domestic/office cleaning
3.1.1. A minimum requirement of 3 hours per cleaning visit applies, unless other arrangements have been made with the company.
3.1.2. The client must provide a list of tasks and all cleaning detergents, materials and equipment needed for the required work unless other arrangements are agreed. All equipment must be in good working order and be safe for use.
3.1.3. The client must provide access to hot water and electricity to the cleaner.
3.1.4. The client understands that the price he/she has been quoted includes only cleaning and ironing services. No additional services are included.
3.2. End of tenancy/one-off (spring)/after party/post-build cleaning
3.2.1. The company reserves the right to amend an initial quotation should the client’s original requirements change.
3.2.2. The client understands that the price he/she has been quoted is not for a “package deal” and does not include anything apart from cleaning labour.
3.2.3. A minimum requirement of 4 hours per cleaning visits applies.
3.2.4. The client must provide all cleaning equipment needed for the required work unless other arrangements are agreed. All equipment must be in good working order and be safe for use.
3.2.5. The client must provide access to hot water and electricity to the cleaner.
3.2.6. If the client prefers the company to supply the cleaning detergents, this has to be requested at the time of the booking.
3.3. Carpet/upholstery cleaning
3.3.1. The company reserve the rights to amend the initial quotation, should the client’s original requirement change.
3.3.2. The client must provide access to hot water and electricity to the cleaner.
3.3.3. A minimum charge of £50 for each visit applies.
4.1. All payments must be made on the completion of the service, except for regular cleaning services.
4.2. All payments for regular cleaning visits must be made within 5 working days after the invoice is received.
4.3. The client understands that any “late payments” may be subject to additional charges.
4.4. If payment is not made within 30 days of the invoice then the client account will be passed to a collection agency, after which additional charges will apply. The client agrees as part of this contract to pay all reasonable costs in collecting unpaid charges.
5. Complaints and claims
5.1. In case of complaint, the company requires notification within 24 hours after cleaning work completion. Claims will not be considered after the above time limit.
5.2. All complaints must be received in writing by email or letter.
5.3. If the client has scheduled an inventory check out, it must to be no later than 24 hours after the services have been carried out.
5.4. The company will not accept a complaint based on an inventory check report filed more than 24 hours after the services have been completed.
5.5. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
5.6. In case of damage, the company will repair the item at its cost. If the item cannot be repaired, the company will rectify the problem by crediting the customer with the item’s present actual cash value.
6.1. The company has Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of the company, reported within 24 hours of service date.
6.2. The company reserves the right to refuse to disclose any confidential documents.
7.1. Regular domestic/office cleaning
7.1.1. The client can cancel/amend the cleaning visit by giving at least 24 hours’ advance notice.
7.1.2. The client agrees to pay the full price of the cleaning visit if cancellations or changes to the date/time are made less than 24 hours prior to the scheduled appointment.
7.1.3. The client agrees to pay the full price of the cleaning visit in the event of a ‘lock-out’ where our cleaners cannot access the property, including situations where there is noone at the property to let our cleaners in or if there is a problem with the keys to the property.
7.1.4. The client agrees to pay the full price of one cleaning visit if the service is terminated and the company has been given less than two weeks advance notice.
7.1.5. By entering into a service agreement with company, the client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the client by the company. If the client does wish to hire or use domestic services provided by such a cleaner than he/she must pay the company a referral fee of £1000.00 (one thousand British Pounds).
7.2. End of tenancy/one-off (spring)/after party/post-build/carpet/upholstery cleaning
7.2.1. The client can cancel/adjust the cleaning visit by giving at least 24 hours’ advance notice.
7.2.2. The client agrees to pay 20% of the quote as a cancellation fee in the event of a ‘lock-out’ which results in our cleaners being unable to deliver the service. This includes situations where there is noone at the property to let them in, no water or power available at client’s premises, or a problem with the keys to the property.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
Fresh-Up Cleaning reserves the right to make changes to any part of these terms and conditions without giving any prior notice.Please check the website https://www.freshupcleaning.co.uk for updates.